For bespoke custom orders a deposit will be taken at the time of ordering.
This is non-refundable and will be deducted from the agreed purchase price of the hat or headpiece.
The price agreed at the time of order is based on the specifications of the client at that time.
If these specifications change and additional materials, embellishment and/or work are required, the price of the hat or headpiece will increase in accordance with the added materials and time taken on the hat or headpiece.
Returns are accepted on Ready to Wear pieces bought online only if we are notified within 1-2 working days of you receiving your hat or headpiece.
Custom bespoke hats or headpieces cannot be returned.